Welcome to the WSCA/NASPO Contract No. B27179 For Storage Area Network (SAN) Products & Services
Xiotech Corporation, an innovator in data storage and protection solutions, is delivering a new foundation for storage with unprecedented reliability, performance, and scalability. Xiotech's Emprise™ storage family is built on patented Intelligent Storage Element (ISE) technology, which virtually eliminates drive-related service events, while delivering industry-leading performance. Both the Emprise and Magnitude® families of storage systems are feature rich, with optimal storage virtualization, Fibre Channel and iSCSI connectivity, grow-as-you-go scalability, unmatched ease of use, and integrated customization via web services. Additionally, Xiotech's TimeScale® line offers comprehensive, modular solutions for data protection and availability.
ISE Technology
The Intelligent Storage Element (ISE) technology introduces a new storage element with all new code throughout for improved performance, advanced heal-in-place capabilities, and improved system and datapac telemetry. Additionally, the ISE features physical innovations such as vibration reduction, improved cooling and increased reliability for the backplane, connectors, power supplies and fans. The result is 100 times greater reliability, best in class performance and scalability from 1 TB up to 1 PB.
Our products and services are a great fit for Government Users! Government agencies can acquire state of the art technology, yet save budget dollars with our competitive pricing.
Product Pricing
Listed below is a link to our price list. While you can view the pricing at your convenience, we recommend talking with a Xiotech Account Executive to assist in properly configuring your storage area network (SAN) solution.
Product Specifications
This information is readily available on Xiotech's website under Products > Document Library > Spec Sheets. These links are here to help you easily reach the information you need.
Configuration Aids
Because of the nature of our products, please contact Mary Reuss at (952) 983-2435, (612) 419-1016 or email mary.reuss@x-io.com and she will put you in touch with your local Account Executive who can assist you in configuring a system that fits your requirements.
Service Options and Agreements
Xiotech provides several services options. These are addressed here with the appropriate data sheet. Additionally, the standard Xiotech Service Agreement is provided here for download.
Contact Information
Primary WSCA/NASPO Contact:
Mary Reuss, Manager Government Operations
Xiotech Corporation
9950 Federal Drive
Colorado Springs, CO 80921
Office: (952) 983-2435
Cell: (612) 419-1016
Fax: (719) 388-5213
To Place Orders:
Sue Sena, Order Admin
Xiotech Corporation
9950 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: (719) 388-5575
Fax: (719) 388-5358
Main # (719) 388-5500
Remit to address is the same as above.
Purchase Order Tracking
Xiotech provides order status reports today. An example is provided here. Xiotech is updating the web based quoting tool to include dynamic order status information.
Problem Reporting & Equipment Maintenance
When an end user customer requires Technical Support for their system, they have four (4) options that will provide them with a direct link to the Xiotech Technical Support Department within the Services Group. The following are the four (4) contact methods:
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Call Technical Support directly at 1-800-734-4716
A customer may place a direct call to Technical Support to speak with a Technical Account Manager ("TAM") who will assist in resolving the issue. If the support issue requires more attention, the call will be escalated to a higher level team consisting of Xiotech hardware and software engineers. This escalation will be handled exclusively by the TAM.
- Utilizing the Web Request for Support
Requests received via the Web are handled in a fashion similar to direct calls received from the 1-800 number, but are processed with a lower priority. Urgent calls should be communicated via the 1-800 number.
- ExpertCare ActiveWatch Messages
ExpertCare ActiveWatch enables a system to phone home in the event of an error, without any effort from the end user customer. Errors are recorded and a message is generated by a system inside of Xiotech. The messages are then processed and forwarded to a support queue and are proactively processed in accordance with the severity of the issue. Most often, Xiotech is working to resolve the issue long before the end user customer is even aware that there is a problem.
- Call Your Xiotech Partner
Xiotech Partners who desire to be involved in the support process and ensure that their customers receive special attention have an opportunity to do so by calling the Xiotech Technical Support Main Number at 1-800-734-4716 and performing a warm hand-off of their customer to the team of Technical Account Managers.
Call Escalation
A direct call to Xiotech Technical Support to speak with a Technical Account Manager (TAM) will initiate the 3rd level support process. If a support issue requires more attention, the call will be escalated to a Xiotech Continuation Engineer. When calling Xiotech for 3rd level support, please have the following information readily available to expedite the support process:
- Magnitude or DSC Serial Number
- Firmware Level
- Detailed Problem Description
- Current Snapshot (if available)
Escalation Contacts:
- Cyrus Campbell Technical Support Manager 800-734-4716
- Robby Robertson, Level 2 Technical Support Engineer 179-388-5472
- Jason Morrow, Field Services Manager 612-655-0623
Billing Concerns
If there are any billing concerns, the following are the persons to contact to resolve issues.
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Sue Sena, Order Administration, 719-388-5575, suzanne.sena
@x-io.com -
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