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Government | XIO Storage > Government
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Xiotech Corporation
Xiotech Vendor Identification Number 1-41-1821093-000
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Ordering Address:
9950 Federal Drive, Suite 100
Colorado Springs, CO 80921
 Main Xiotech Website
DIR Price Lists
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Xiotech Corporation has a State of Texas DIR Department of Information Resources Contract
DIR Contract Number is DIR-SDD-1415
Contract Period: 7/20/10 - 9/20/2012 w/option to extend
DIR Ordering Address:
9950 Federal Drive, Suite 100
Colorado Springs, CO 80921 |
Vendor Contact Information
| CISV Contact Information : |
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| Contact Person: |
Brett Dieterich |
| Phone #: |
512-423-4862 |
| E-Mail Address: |
Brett.Dieterich@xiostorage.com |
| Administrative CISV Contact Information: |
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| Contact Person: |
Mary Reuss |
| Work Phone # / Cell #: |
952-983-2435 / 612-419-1016 |
| Fax #: |
719-388-5299 |
| E-Mail Address: |
Mary.Reuss@xiostorage.com |
| Remittance Contact Information: |
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| Contact Person: |
Leslie Sellmayer |
| Phone #: |
719-388-5574 |
| Fax #: |
719-388-5361 |
| E-Mail Address: |
Leslie.Sellmayer@xiostorage.com |
Maintenance, Repair, Support Plan
Xiotech is here to support you - our customer! Our Standard Warranty is as follows: Xiotech-branded Hardware and Software Support is 3 years, 24 X 7, 4-hour response. Additional software coverage may also be purchased with our XPERTcare program. Phone Support is 3 years, 24 X 7 and Active Watch is 3 years, 24 X 7.
We have 9 Technical Account Managers in our Service Center, and they all have access to all required tools and customer information. All Technical Account Managers are accessible by calling our toll-free number, 1-800-734-4716.
Our Service Center is open from 6:00 a.m. to 10:00 p.m. on regular business days, excluding weekends and holiday. We provide service at all other hours by a call answering service that sends a page to the Technical Account Manager on duty. For Customer Service related calls please contact Jason Morrow at 612-655-0623 or via email at Jason.Morrow@xiostorage.com.
Guarantee Statement
Xiotech agrees to make available equivalent replacement parts for products sold to the state for at least 3 years after a product is discontinued. 2 |
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